When will my order ship?

All 624 Naturals products are handcrafted in small batches. Please allow 1–5 business days for your order to be processed before shipping. Once your order ships, tracking information will be sent to the email provided at checkout.

What if my whipped body butter arrives melted?

Because our whipped body butter is made with natural butters and oils, it may soften or melt during warm weather or while in transit. This does not affect the quality of the product. Simply place it in a cool area or refrigerator until it firms back up. The texture may change, but the product is still perfectly usable.

How should I store my products?

Store your products in a cool, dry place away from direct sunlight and heat. Avoid leaving whipped body butter in hot cars, near windows, or anywhere exposed to high temperatures.

How do I use the whipped body butter?

Apply a small amount to clean, dry or slightly damp skin and massage until absorbed. A little goes a long way! For best results, apply after your shower or bath to help lock in moisture.

How do I use the body lotion?

Apply to clean skin and massage until fully absorbed. Use daily or whenever your skin needs extra moisture. For even more hydration, follow with one of our body oils.

How do I use the body oil?

Massage a small amount into clean, slightly damp skin to help seal in moisture. Use alone or layer over your body lotion or whipped body butter for added hydration and glow.

Are your products good for dry or sensitive skin?

Our products are thoughtfully crafted with nourishing butters and oils with dry and sensitive skin in mind. Because everyone's skin is different, we recommend reviewing the ingredient list and performing a patch test before using a new product.

Are your products handmade?

Yes! Our products are handcrafted in small batches with care and intention.

Do your products contain fragrance?

Some of our products are fragranced, while others may be available unscented. Fragrance information and full ingredient lists can be found on each individual product page.

What is your return or refund policy?

Due to the personal nature of our skincare products, all sales are final and we do not accept returns or exchanges. If your order arrives damaged, incorrect, or there is another issue with your order, please contact us as soon as possible so we can review the situation.

What should I do if my order arrives damaged?

Please contact us as soon as possible with your order number and clear photos of the damaged product and packaging so we can review the issue and determine the appropriate next step.

Can I use 624 Naturals products on children?

Our products are created for external skincare use, but children's skin can be especially sensitive. Please review the ingredient list carefully and consult your child's healthcare provider if you have questions about specific ingredients or sensitivities.

Do you offer local pickup?

Local pickup availability, when offered, will be shown as an option during checkout.

Do you offer wholesale, event favors, or corporate gifting?

Yes! We offer select products for wholesale orders, event favors, and corporate gifting. Please contact us for availability, minimum quantities, and custom order information.